Model of management by processes in a mixed residence for older people: in search of a quality service

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Published: Dec 21, 2014
DOI: https://doi.org/10.17060/ijodaep.2014.n1.v5.648
Keywords:
Process management residential management quality management senior adult

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José Carlos Sánchez
Universidad de Salamanca
Inés Nicolás Estévez
Universidad de Salamanca
Natalia Pérez Alegre
Universidad de Salamanca

Abstract

The aim of this paper is to present a model of process management in a residence for seniors. Referencing a service where quality is a matter of vital importance and it is claimed by the company. Based on the concept of quality, its evolution and how it can be applied in a residence, we present the process management system. We then developed three specific processes that often occur in retirement home people from that perspective. Analysis of these three processes leads us to conclude that a residence is managed more optimally if we focus on the processes.

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How to Cite
Sánchez, J. C., Nicolás Estévez, I., & Pérez Alegre, N. (2014). Model of management by processes in a mixed residence for older people: in search of a quality service. International Journal of Developmental and Educational Psychology. Revista INFAD De Psicología., 5(1), 61–72. https://doi.org/10.17060/ijodaep.2014.n1.v5.648
Issue
Vol. 5 No. 1 (2014): THE POWER OF EMOTIONS: POSITIVE PSYCHOLOGY
Section
Articles
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