Personal centered care in long term residences: how to evaluate client satisfaction?

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Published: Nov 30, 2019
DOI: https://doi.org/10.17060/ijodaep.2019.n2.v2.1893
Keywords:
patient satisfaction scale long-term care person-centered care

Main Article Content

Fernando Augusto Pereira
Professor Adjunto Instituto Politécnico de Bragança. Investigador do Centro de Investigação e Intervenção educativas da FPCEUP – CIIE. Núcleo de Investigação e Intervenção do Idoso da Escola Superior de Saúde de Bragança
Cristina Teixeira
EPIUnit - Instituto de Saúde Pública, Universidade do Porto, Portugal Instituto Politécnico de Bragança, Portugal
Ana Rita Falcão
Instituto Politécnico de Bragança - Escola Superior de Saúde Universidade de Trás-os-Montes e Alto Douro Portugal
Vitor Manuel Costa Pereira Rodrigues
Centro de Investigação em Desporto, Saúde e Desenvolvimento Humano, CIDESD Universidade de Trás-os-Montes e Alto Douro, UTAD Escola Superior de Saúde. Vila Real. Portugal
Maria Helena Pimentel
Instituto Politécnico de Bragança - Escola Superior de Saúde Unidade de Investigação em Ciências da Enfermagem – UICISA-E Núcleo de Investigação e Intervenção do Idoso da Escola Superior de Saúde de Bragança Portugal

Abstract

The evaluation of client’s satisfaction allows improving the quality of services as a result of feedback from their clients. The purpose of this study is to develop a scale to assess the client s satisfaction under the scope of personal-centered care model (PCC). A cross-sectional study, based on personal interviews by using a client’s satisfaction questionnaire, was conducted among 160 older adults from 12 long-term care services (LTC). Principal component analysis was performed to assess the underlying scale structure and factor loadings were computed. We excluded questions on issues that are not easily assessed by the elderly and we reworded others items to make them clear and simple questions for comprehension among elderly and unambiguous in regards the theoretical construct. We proposed a more succinct instrument, sensitive to the personal-centered care issues, to assessing the client’s satisfaction of the LTC.

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How to Cite
Augusto Pereira, F., Teixeira, C., Falcão, A. R., Costa Pereira Rodrigues, V. M., & Pimentel, M. H. (2019). Personal centered care in long term residences: how to evaluate client satisfaction?. International Journal of Developmental and Educational Psychology. Revista INFAD De Psicología., 3(2), 31–44. https://doi.org/10.17060/ijodaep.2019.n2.v2.1893
Issue
Vol. 3 No. 2 (2019): PSYCHOLOGICAL DEVELOPMENT IN SENIOR ADULTS
Section
Articles
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Author Biographies

Fernando Augusto Pereira, Professor Adjunto Instituto Politécnico de Bragança. Investigador do Centro de Investigação e Intervenção educativas da FPCEUP – CIIE. Núcleo de Investigação e Intervenção do Idoso da Escola Superior de Saúde de Bragança

Professor Adjunto Instituto Politécnico de Bragança
Investigador do Centro de Investigação e Intervenção educativas da FPCEUP – CIIE
Núcleo de Investigação e Intervenção do Idoso da Escola Superior de Saúde de Bragança

Cristina Teixeira, EPIUnit - Instituto de Saúde Pública, Universidade do Porto, Portugal Instituto Politécnico de Bragança, Portugal

EPIUnit - Instituto de Saúde Pública, Universidade do Porto, Portugal
Instituto Politécnico de Bragança, Portugal

Ana Rita Falcão, Instituto Politécnico de Bragança - Escola Superior de Saúde Universidade de Trás-os-Montes e Alto Douro Portugal

Instituto Politécnico de Bragança - Escola Superior de Saúde
Universidade de Trás-os-Montes e Alto Douro
Portugal

Vitor Manuel Costa Pereira Rodrigues, Centro de Investigação em Desporto, Saúde e Desenvolvimento Humano, CIDESD Universidade de Trás-os-Montes e Alto Douro, UTAD Escola Superior de Saúde. Vila Real. Portugal

Centro de Investigação em Desporto, Saúde e Desenvolvimento Humano, CIDESD
Universidade de Trás-os-Montes e Alto Douro, UTAD
Escola Superior de Saúde.
Vila Real. Portugal

Maria Helena Pimentel, Instituto Politécnico de Bragança - Escola Superior de Saúde Unidade de Investigação em Ciências da Enfermagem – UICISA-E Núcleo de Investigação e Intervenção do Idoso da Escola Superior de Saúde de Bragança Portugal

Instituto Politécnico de Bragança - Escola Superior de Saúde
Unidade de Investigação em Ciências da Enfermagem – UICISA-E
Núcleo de Investigação e Intervenção do Idoso da Escola Superior de Saúde de Bragança
Portugal

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